CUSTOMER CARE

Returns & order issues.

Choose carefully.

All sales are final for change of mind or an incorrectly chosen size or color. We do not offer voluntary returns or exchanges. Please check the size guide before ordering.

We’re working toward more flexible options as Safety Stop grows. If something is wrong, please reach out—we personally review each case and care about finding a fair solution. A discretionary return or exchange is not guaranteed.

Something wrong with your order?

If your item arrives damaged, has a printing defect or is the wrong item, please email info@safetystop.co within 14 days of delivery. Include your order number, a description and clear photos of the issue. We’ll investigate and arrange an appropriate replacement, refund or other remedy.

Please contact us before sending anything back. We’ll explain whether a return is needed and provide instructions. We cover any required return of a defective or incorrect item. The 14-day reporting request does not limit your statutory rights.

Changes & cancellations.

Email us as soon as possible if you need to change or cancel your order. We’ll check whether production can still be stopped and confirm the outcome. Once printing begins, a requested change may no longer be possible. Any mandatory cancellation rights remain unaffected.

Your consumer rights.

This policy does not limit mandatory cancellation, return or other consumer rights that apply to your purchase.

Where you have a statutory 14-day withdrawal right, email us within 14 days of delivery to notify us, then return eligible items within 14 days of your notice. You pay direct return postage for a change-of-mind withdrawal. You may try items on as you would in a shop; handling beyond what is necessary to inspect them may reduce your refund where permitted.

For a statutory withdrawal, we refund eligible items and the standard outbound delivery charge required by law to the original payment method within 14 days of your notice. Where permitted, we may wait until we receive the goods or evidence of dispatch. Optional delivery upgrades and partial-order delivery refunds are handled as required by law.

Return address: Be Clément, Route de la Broye 25, 1700 Fribourg, Switzerland. Please contact us for instructions before returning an item.